Guarantees & aftercare

Clear cover. Clear responsibility.

Different parts of a SpaceGraft project are protected in different ways.

We distinguish our workmanship guarantee from manufacturer warranties and regulatory certification, so you can see who provides each form of protection and what it applies to.

Three forms of protection

SpaceGraft workmanship guarantee

10 years of workmanship cover.

SpaceGraft provides a 10-year workmanship guarantee for the installation work covered by its written terms. The guarantee begins at the recorded practical-completion date.

The final guarantee document defines the covered work, start date, exclusions, customer responsibilities, claim procedure and relationship with manufacturer warranties.

SpaceGraft is the guarantor. The workmanship guarantee is not insurance-backed unless a separate valid insurance-backed certificate is issued for the particular project.

SpaceGraft remains the customer’s first contact. Work carried out by approved subcontractors as part of the SpaceGraft contract is handled through that contract and the applicable written guarantee terms.

Manufacturer warranties

Product cover from the relevant manufacturer.

Applicable Leka structural and system components carry a 40-year manufacturer warranty, subject to the components supplied, correct installation and Leka’s current written conditions.

Windows, doors, electrical equipment, heating products, flooring and external roof finishes may each carry separate manufacturer terms. These are not presented as though they form one unconditional whole-project warranty.

Approval and certification

Evidence of compliance is not the same as a warranty.

A Building Regulations completion certificate records the applicable regulatory process and outcome. It is separate from both the SpaceGraft workmanship guarantee and the manufacturer’s product warranty.

Where Building Regulations coordination and certification are applicable, the homeowner is the applicant. SpaceGraft is recorded separately as agent, installer and designer where the relevant fields permit. SpaceGraft arranges the applicable application, coordinates inspections and the final certification process, and states the project-specific charge in the quotation.

External product warranties

Selected external roof finishes carry their own applicable manufacturer warranties. The exact product, warranty period and principal conditions will be identified in the quotation and handover information.

Moving home

Transfer is available by written request.

The remaining unexpired workmanship-guarantee period does not transfer automatically. A future owner may request transfer in writing and may be asked for reasonable evidence of ownership and the original installation.

An inspection will be required only where it is genuinely necessary. Any reasonable administration charge will be disclosed before proceeding. Transfer does not restart the ten-year period.

Website summary and project documents

Manufacturer warranties are separate from the SpaceGraft workmanship guarantee, and statutory rights remain unaffected.

The applicable customer terms are supplied with the quotation and order documents. The completed workmanship guarantee and relevant manufacturer warranty information are provided as part of the project documentation and handover process.

This page is a summary only. Full guarantee terms and the applicable customer terms and conditions remain controlled customer documents and are not offered here as public downloads.

At project completion

The important documents, brought together.

Depending on the project, the SpaceGraft handover information may include:

the SpaceGraft workmanship guarantee;
relevant manufacturer warranty information;
care and maintenance guidance;
Building Regulations completion documentation where applicable and included;
electrical or other trade certification where applicable;
a record of the principal products and finishes used;
the contact route for reporting an aftercare matter.

One clear starting point.

If you believe there is a problem with completed work, contact SpaceGraft using the project address or reference and provide a clear description of the issue.

Photographs may help us understand the matter before deciding whether a site visit, manufacturer input or another appropriate step is required.

The final written guarantee terms—not a shortened website summary—will control the formal claim process and cover.

hello@spacegraft.co.uk

FAQs

What does the 10-year SpaceGraft guarantee cover?

It covers the SpaceGraft installation workmanship defined in the written guarantee and is subject to its terms, exclusions and claim procedure. It should not be read as a blanket warranty for every product or item incorporated into the project.

Does the 40-year Leka warranty cover the complete installation?

No. It is a manufacturer warranty for the applicable Leka components and remains subject to Leka’s current terms. SpaceGraft’s workmanship guarantee and any warranties for externally supplied products remain separate.

Is a Building Regulations certificate a guarantee?

No. It is evidence relating to the regulatory approval and inspection process. It does not replace the workmanship guarantee or a manufacturer warranty.

What happens when another manufacturer’s product is used?

The applicable product warranty will be identified according to the actual item supplied and its current terms. SpaceGraft will not assume that every product carries the same period or cover.

Who should I contact first if there is a problem?

Contact SpaceGraft using the aftercare route provided at handover. We can then establish whether the matter concerns installation workmanship, a manufacturer product issue or another cause.

Are guarantees transferable to a future owner?

The remaining unexpired workmanship-guarantee period does not transfer automatically. A future owner may request transfer in writing, subject to reasonable evidence of ownership and the original installation, an inspection only where genuinely required, and any reasonable administration charge being disclosed before proceeding. Transfer does not restart the ten-year period.

Discuss the cover relevant to your project.

The precise workmanship, manufacturer and certification package depends on the system and products included in the agreed proposal.

Tell us about your project